Feeling A Bit Sentimental

I was just reminded that we are coming up on an anniversary in a few days. One of our long-time customers out in Texas just called to order his 2011 promotional calendars and reminded me that he had been buying these from us every year for the past 11 years. 11 years is a long time to do anything and we truly appreciate his loyalty.

WE LOVE YOU, GARY!

On August 15, 2011 we will celebrate our 14th year in business. They say that time flies when you're having fun, so this must be work! ;^) We - you and I and this country - have been through a lot over those years. My youngest was just starting kindergarten in 1997. She is now a sophomore at college while her sisters have both graduated and begun their post-daddy lives. I now have a son-in-law and a grandson. Somehow, though, my wife is just as beautiful, talented and smart as she was then, while I ... well, let's be kind and just say that I am not.

Over the years, things have gone up and things have gone down. The Dow Jones Industrial average on January 1, 1997 was 6448.30. The average price of a gallon of unleaded that year was $1.23 and gold averaged $331 per ounce. In contrast, the yield on the 10 year US Treasury Bond began 1997 at 6.58% while the average interest rate on a 30 year conventional mortgage was around 7.6%.

It's a funny thing. I can't remember how old I am, but I can remember our first order. It was for business card sized refrigerator magnets for a florist. In our first 6 months of business existence, we served 16 customers. All of them either knew me in a former life, or met me when I walked into their place of business and asked for a moment of their time. Over the next 13 and a half years 6 of those customers sadly closed their doors, changed professions or moved far away (remember, Al Gore's internet had not yet become commonplace!). Of the remaining 7, 1 has changed ownership (and apparently their promotional products distributor) while 6 are still currently active customers.

WE LOVE YOU GUYS!

We stopped using calculators and columnar pads to keep our books in 1998. (Yes, I still have ours from 1997)

Our e-commerce web site went live in 1999.

Our nation was attacked and has been fighting back on 3 fronts since 2001. God bless our troops.

We have have served thousands of customers over the years, including 14 who placed their first order with us this year. Our new customers found us either by internet search, or they met me at a networking event, or they were referred by a satisfied customer. By the way, we reward referrals! Looking back, 9/11 has made door-to-door sales very difficult. The internet has made door-to-door sales almost unnecessary.

What does all this mean? We love our customers. We work hard to make them happy. We remember their names and their preferences. We return phone calls and answer emails. We want to be sure that their promotion or their event goes off successfully, without a hitch - at least our part of it. We work with them to find the right product at the right price and get it delivered on time...year after year after year.

Steve

Year Long Advertisements

As I think more and more about practical promotions and gifts for customers, employees, and others, one particular product seems easily forgotten. I attribute this primarily to the sheer amount of use this item gets, as well as the number of styles this product comes in. Sitting at my desk, I have 4 of them in sight. There are 3 in my kitchen as well. If you want your promotional message appreciated, kept and looked at multiple times every day, then there is no better medium than the calendar.

Calendars are, plain and simply, useful. Think about it. The true measure of the practicality of an advertising specialty is whether your customer will spend their own money to buy one if you don't give it to them. I know that I would buy calendars. As a matter of fact, I give a wall calendar every year to my daughters as a Christmas present. Though they are twenty-somethings, my girls still look forward to their yearly calendar.

As I said, calendars come in many shapes, sizes, and styles to fit your needs. The most common is the 12 or 13 month wall calendar. Other popular standards are the the desk calendar, the desk pad calendar (you know the kind, the one that gets buried by paper and your keyboard) and the pocket planner. But that doesn't even scratch the surface. Calendars can fit on computer keyboards, mouse pads, wallet cards, pencil holders and even on ink pens. We have the vinyl self-stick calendars for the car or workshop, and magnetic calendars for your prospect's refrigerator that will stay on their refrigerator all year, and maybe longer. Why longer? Because magnets on the refrigerator are useful beyond the date. I still have a 2008 calendar magnet on my refrigerator from a local real estate agent that is holding up my favorite recipe for chocolate truffle tart.

Calendars are a gift that is greatly appreciated by customers because they are USED. But don't just send them to customers or prospects. Think about the types of businesses that can send you referrals. Mortgage companies get most of their referrals from real estate agents, for instance. An auto body shop might get referrals from repair shops that don't do body work; cleaning services from plumbers or HVAC contractors who see a lot of water damaged homes, etc. Get your calendar on their wall as well. Imagine someone fresh from a fender-bender sitting in the repair shop waiting for the car to get fixed and wondering how much the body work will cost. There is your calendar on the wall behind the counter...who will they call?

Just a little side note. Most of our wall calendar vendors offer special pricing for ordering your calendars early in the year. The savings are substantial. If you are certain that your logo, address and contact information are not going to change, then take advantage of the specials and order early. Once the order is placed, we will print them, send you the bill, store them for free and ship the calendars to you in the fall when you need them. Once it is printed, though, we cannot change the imprint. Here is the sale information from just one of our vendors.

Steve
www.raggo.com